Refund & Return Policy

Kushi Foods – Hyderabad, India
📧 Email: info@kushifoods.com

At Kushi Foods, your happiness and trust mean everything to us. We take great pride in carefully preparing, packing, and delivering food products that meet the highest standards of freshness and quality. Since we deal with perishable food items, our refund and return process is slightly different from regular online shopping, but we have designed it to be fair, transparent, and customer-friendly.

Returns on Perishable Items

Because our products are food-based, once they have been delivered, they cannot be returned. This is to ensure the safety, hygiene, and quality of all the food we provide. We request our customers to carefully review their order before completing the purchase.

Damaged or Incorrect Deliveries

Mistakes are rare, but they can happen. If you receive a damaged, expired, or incorrect product, please let us know immediately. Simply send us an email within 24 hours of delivery at info@kushifoods.com, including:

• Your order number
• A brief description of the issue
• Clear photos of the product and packaging

This helps our team quickly verify the problem and offer you a solution without delay.

Refunds & Replacements

Once we verify your request, we will either:

• Arrange a replacement of the product, or
• Process a refund to your original payment method.

Refunds usually take 7–10 business days to reflect, depending on your bank or payment provider.

Order Cancellations

Orders can be cancelled only before dispatch. Once your food products are packed and shipped, we cannot cancel or stop delivery, since freshness and timely delivery are our top priorities.

Our Commitment to You

We know that buying food online requires trust, and we promise to treat every order with care and responsibility. If you ever face an issue, please remember that we are just one email away: info@kushifoods.com.

We are based in Hyderabad, India, and we are committed to serving our community with honesty, freshness, and reliability. Thank you for choosing Kushi Foods — we’re grateful to be part of your kitchen and dining experience.